Global Training Operations Officer

Scope

We are looking for a Global Training Operations Officer to ensure the smooth, consistent, and efficient execution of our end-to-end Training Request-to-Delivery process.

This role focuses on product and solution-related training (for customers, freelancers, partners, and internal teams), supporting global coordination and hands-on execution while ensuring operational excellence across regions.

Job Description

Planning, Scheduling & Logistics

• Manage the end-to-end organization of global and cross-regional training sessions for internal and external audiences
  • Participant registration and tracking
  • Session scheduling and trainer assignment
  • Communication with attendees (invitations, confirmations, reminders, follow-ups)
• Coordinate training logistics, including rooms booking in collaboration with local teams
• Forecast training demand for freelancers and optimize planning based on resource availability

Communication & Collaboration

• Support clear communication on training logistics, course availability, and process updates
• Facilitate regular alignment meetings with regional training operations teams
• Coordinate closely with the LMS Manager to ensure smooth course setup and registration flows

Contractor Trainer Coordination

• Manage administrative follow-up for external trainers (payments, travel arrangements and logistics)
• Support onboarding and integration of contractor trainers
• Act as a liaison between trainers, delivery manager, and regional teams

Global Coordination & Standardization

• Define and implement global processes, templates, and guidelines for training operations
• Ensure consistency and alignment across regions
• Collaborate with local teams on scheduling, logistics, and reporting standards

Profile

• Experience in a global, multi-stakeholder environment
• Strong end-to-end process management mindset
• Ideally experience in training operations, or project coordination

Technical Skills

• Strong ability to manage calendars, sessions and resource allocation
• Basic knowledge of budget monitoring, invoicing and cost tracking
• Proficiency with tools like Microsoft Teams, Sharepoint or similar
• Data-driven and process minded.  

Soft Skills

• Ability to manage multiple training sessions, stakeholders, and deadlines simultaneously
• Ensures accuracy in scheduling, communications, and reporting
• Clear, professional communication with global stakeholders (written and verbal)
• Works effectively across regions, functions, and seniority levels
• Proactively identifies issues and proposes practical solutions
• Comfortable working in a dynamic, fast-paced, and evolving environment
• Focus on delivering a seamless and positive learner experience

Languages

• Fluent in English
• French or knowledge in any other language is an asset

Offer

Becoming Part of the EVS Team not only means that you will receive a competitive salary in line with your skills and the market, but also a range of other additional wellness and healthcare benefits. Our flexible schedules and hybrid way of working (homeworking) policies will help you preserve your work-life balance. EVS will give you the tools to develop your skills and your career by giving you the opportunities of internal mobilities and a wide range of trainings. We encourage our motivated talents with a friendly, lively, and inclusive environment.

Check out our website if you want to know more about why you should join EVS !